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Our Process

“Designing a custom invitation is like sculpting a precious gift— every detail shows your appreciation for your honored guests. ”

Designer & Owner
The impression

You WANT

to give
Semi-Custom Elegance —
Browse our curated gallery of signature designs and personalize with your details, colors, and finishing touches. Perfect for couples who love our aesthetic and want beautiful stationery with a streamlined process
Bespoke Artistry ——
For those seeking something completely one-of-a-kind, embark on our full design journey where we create an entirely original suite that exists nowhere else in the world. This intimate process is detailed below.
01. Personalized Consultation

Begin your journey with a one-on-one consultation with our Creative Director. Whether in person or via video, this private conversation is where inspiration begins

  • Complimentary and discreet — designed for exploration, not obligation.
  • $3,600 minimum investment for bespoke design commissions
  • Crafted for weddings, galas, brand launches, and milestone moments.
02. The Creative Partnership

When you're ready to begin, we make it seamless: Secure your collaboration with our design agreement and 50% retainer

  • Our creative brief captures every detail, from color psychology to cultural traditions.
  • Our master craftspeople begin translating your story into tangible beauty
03. Artisan Creation

After your final approval, we enter our most treasured phase

  • Complete your remaining investment to begin production
  • Handcrafted assembly using museum-quality materials and techniques
  • Every piece passes through rigorous quality curation
04. Your Personalized Blueprint

Within 24 hours, you'll receive a curated proposal designed exclusively for you—because luxury should never feel rushed.

  • 14-day consideration period to review at your own pace
  • Transparent investment breakdown—no surprises.
  • Detailed scope tailored to your celebration
05. Design Presentation

This is where magic happens. You'll receive 3-5 completely original concepts, each telling your story in a distinctly beautiful way. Your experience.

  • Mix and match elements across concepts until it's you
  • we don't move forward until you're enchanted
  • Direct collaboration with our Creative Director throughout
03. The Final Flourish

Your invitations are ready for their grand debut—choose how they reach your guests

  • Schedule a convenient appointment at our atelier Perfect opportunity for a final quality review together
  • Carefully packaged and shipped directly to you Insured delivery with tracking for complete peace of mind
  • Luxury Add-On Services (available at additional investment)
  • Professional Addressing — Hand-calligraphy or digital addressing
  • Complete Assembly — We handle all inserts, belly bands, and finishing details
  • Full Mail-Out Service — From our studio to your guests' mailboxes, handled with care
The impression

You WANT

you want to make
  • Bespoke Artisan Suites
  • Starting at $40 per suite | $3,600 minimum investment
  • Completely original designs created exclusively for you
  • Semi-Custom Signature Collection
  • Starting at $11.95 per invitation
  • Available as an exclusive upgrade to any suite
  • Choose from our gallery of signature designs and personalize with your details, colors, and finishing preferences
BOOK TODAY!
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Our FAQ

Ordering

Cancellation requests must be submitted in writing to Zayla & Co. LLC. Given the bespoke nature of our work, cancellation terms depend on your project’s stage: 

Non-Refundable Elements: Your initial 50% retainer and design fee are never refundable, as these cover our creative consultation, concept development, and project initiation—work that cannot be uncommitted once begun.

Design Phase Cancellations: Additional charges apply for any completed services and procured materials beyond your initial investment. Remaining funds may be credited toward future projects.

Production Phase: Once you authorize production (written approval or proof sign-off), your complete investment becomes final as we immediately commit specialized resources exclusively to your project.

 

 
 

Please give us a call at 1-800-678-0804

or email us at info@zaylallc.com

Here’s a refined, luxury-appropriate version:

Production Timeline & Expectations

Your bespoke creation begins only upon final proof approval and complete payment. All timelines reflect business days (Monday-Friday, excluding holidays) and cover production exclusively—design development and shipping times are additional.

Classic Paper Suites Standard printing without laser cutting or foil 15-25 business days (3-5 weeks)

Acrylic & Laser-Cut Suites Precision-crafted materials requiring specialized techniques 6-8 weeks

Luxury Presentations Boxed invitations, scrolls, custom folios, and fabric suites 2-3 months

Velvet Boxed Collections Our most exclusive offering: 3 months We recommend placing Velvet boxed orders 4 months prior to your event

Multi-Element Suites Timeline determined by the most elaborate component included.

AI voice agent add-ons allow an additional week to the above timelines.

Important Considerations

Rush Service: Available at our discretion with an additional fee calculated based on order complexity and quantity.

Material Availability: Should specialty papers, inks, fabrics, or embellishments become unavailable, we will immediately notify you and provide photographed alternatives for approval. You may modify selections to maintain your timeline.

Timeline Commitment: These production schedules apply only after final approval and payment. We cannot guarantee expedited delivery for timeline requests made after production begins.

Design consultation, proof development, and shipping are additional to these production timelines.

Shipping

Any country that our shipping partners UPS, FedEx, and DHL ship to. 

Please see production timeframes. But once your order is completed, delivery times vary depending on the service used (ground, express or international) and the destination. Please be advised that times can also vary due to weather, proximity to holiday seasons, etc… If in doubt, please order sooner than you require! For shipping purposes, please note that we are based in Florida, USA.

  • United States and Canada, 1 – 7 Business days approx.

  • Europe: 7 -10 Business days approx.

  •  Australia, New Zeland, and the Rest of the World: 7 – 14 Business days approx.

Returns and Refunds

Our creations are exclusively designed and handcrafted for your celebration alone. Due to the personalized nature of bespoke design, completed commissions represent a final investment. We stand behind our craftsmanship—should any quality concerns arise, please reach out immediately for resolution.

Samples cannot be returned.